We ship orders using Packeta Pickup points or GLS home delivery.

Yes, we ship internationally by Packeta Pickup points.

In Slovakia we will delivery your order within 24 – 48 hours after shipping with GLS, 2 – 4 days by Packeta.
Delivery for Czechia usually takes 48 – 72 hours after shipping with GLS, 2 – 4 days by Packeta.
For the rest of Europe we will delivery your order within 3 – 5 days after shipping by available shipping company.

1. Payment by card
We accept VISA, MASTERCARD, VISA Electron and Maestro credit and debit cards. We will start processing the order on the next day of roasting, right after the payment is made. Transfer data is secured and protected.

2. Direct payment to the account
After ordering, make the payment to our bank account according to the instructions. We will start processing the order on the next day of roasting, but only when the payment is credited and identified.

3. Cash on delivery
With cash on delivery, we start preparing the order immediately on the next roasting day.

For each valid order, we issue an invoice in accordance with applicable regulations. It will be attached to the order.

We want you to feel safe when you are shopping online!

We are using secure SSL security certificate and we are fully committed to participating in the 3D Secure system, introduced by card issuers in their pursuit to enhance your safety and fight fraud.

It is fairly easy! You can do that!

Cancellation of order is possible in your account or by contacting us at shop@conceptcoffee.sk

For best possible user experience it is recommended to use account when ordering, however it is not mandatory.

Packeta as well as GLS will send you and email with tracking number. Please use link in given email to track you package.